← Back to Milo
Your Privacy Matters: This Privacy Policy explains how Milo AI collects, uses, stores, and protects your personal information. By using our Service, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password (encrypted)
- Business Information: Business name, industry, product types, and preferences you share with the AI assistant
- Payment Information: Billing address and payment details (processed securely through Stripe)
- Content: Designs you upload, prompts you enter, and content you create using the Service
- Communications: Messages you send through the chat interface
1.2 Information Collected Automatically
- Usage Data: Features used, actions taken, time spent on the Service
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, referring URLs
- Cookies: Session cookies for authentication and preferences
1.3 Information from Third Parties
- E-commerce Platforms: Product data, store information, and analytics from connected platforms (Shopify, Printify)
- AI Services: Generated content metadata from AI providers (Ideogram)
2. How We Use Your Information
| Purpose |
Data Used |
| Provide and improve the Service |
All collected data |
| Personalize your experience |
Business profile, preferences, usage patterns |
| Generate AI content |
Prompts, business context, design preferences |
| Process payments |
Payment and billing information |
| Send service communications |
Email address |
| Ensure security and prevent fraud |
Log data, device information, usage patterns |
| Comply with legal obligations |
As required by law |
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers
We share data with trusted service providers who assist in operating our Service:
- Stripe: Payment processing
- Ideogram: AI image generation (prompts and generated images)
- Shopify/Printify: E-commerce integration (as authorized by you)
- Cloud hosting providers: Data storage and processing
3.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 What We Don't Do
- We do NOT sell your personal information to third parties
- We do NOT share your data for third-party advertising purposes
- We do NOT use your content to train AI models without explicit consent
4. Data Storage and Security
4.1 Data Storage
- Data is stored on secure servers in the United States
- Passwords are encrypted using industry-standard hashing algorithms
- Sensitive data is encrypted in transit (TLS/SSL) and at rest
4.2 Security Measures
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Secure API connections with third-party services
- Automatic session timeouts
4.3 Data Retention
- Account Data: Retained while your account is active
- Generated Content: Stored until you delete it or close your account
- Chat History: Retained for service improvement and support
- Log Data: Retained for up to 90 days
5. Your Rights and Choices
5.1 Access and Portability
You can access your account data through your account settings. Contact us to request a copy of your data in a portable format.
5.2 Correction
You can update your account information at any time through the Service or by contacting us.
5.3 Deletion
You can request deletion of your account and associated data by contacting us. Some data may be retained for legal or legitimate business purposes.
5.4 Opt-Out
- Marketing Emails: Unsubscribe link in emails or contact us
- Cookies: Adjust browser settings (may affect functionality)
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and security
- Functional Cookies: Remember your preferences
- Analytics: Understand how the Service is used
7. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.
8. International Data Transfers
If you access the Service from outside the United States, your data may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
10. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights including:
- Right to access, rectify, or erase your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: miloworkai@gmail.com